1. Introduction
ElfAi Technologies ("we," "us," or "our") operates décorAi, AiMusic, CarAiwon, and related services. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our website, mobile apps, and related services.
If you do not agree with this Privacy Policy, please do not use the Service.
2. Who We Are
- Operator: ElfAi Technologies
- Website: https://www.elfai.dev
- Support: support@elfai.dev
- General contact: hello@elfai.dev
3. Information We Collect
We may collect the following categories of information:
3.1 Account and contact information
- Name or display name
- Email address
- Account identifiers
- Customer support messages and related contact details
3.2 Content you provide
- Text prompts
- Uploaded audio, images, or other media
- Voice samples you voluntarily submit
- Generated outputs such as songs, videos, cover art, and related metadata
3.3 Subscription and transaction information
- Subscription status
- Credit usage and purchase history
- Billing-related metadata
- Payment status and receipts
We do not store full payment card details ourselves. Payments are handled by third-party payment and subscription providers.
3.4 Device, app, and usage information
- Device type and operating system
- App version
- Crash and error logs
- Basic usage and performance information
- IP address or network information where reasonably necessary for security, abuse prevention, and infrastructure operation
4. How We Use Information
We use information to:
- Create and manage user accounts
- Provide music, video, image, and voice-related features
- Process uploads and generate requested outputs
- Operate subscriptions, credits, refunds, and purchase validation
- Provide customer support
- Maintain security, detect abuse, and enforce our terms
- Monitor and improve reliability, performance, and product quality
- Comply with legal obligations
5. AI Processing
When you use generation or transformation features, your prompts, uploaded files, and related content may be processed by third-party AI and infrastructure providers acting on our behalf.
We do not use your content to train our own models unless we clearly state that separately and obtain any consent required by law.
Third-party provider practices may differ and are governed by their own terms, privacy policies, and data handling rules.
6. When We Share Information
We may share information with trusted service providers where necessary to operate the Service, including providers for:
- Authentication and account services
- Cloud hosting, storage, and databases
- Caching, queues, and background job processing
- Payment and subscription management
- AI processing for music, image, video, voice, or related media features
- Monitoring, logging, security, analytics, and customer support tools
We may also disclose information:
- if required by law, regulation, legal process, or governmental request
- to protect our rights, users, systems, or the public
- in connection with a merger, acquisition, financing, or asset sale
We do not sell your personal information in the ordinary meaning of "sell."
7. Data Retention
We keep information only for as long as reasonably necessary for the purposes described in this Policy, including to:
- provide the Service
- maintain account records
- complete transactions
- resolve disputes
- enforce agreements
- comply with legal, tax, accounting, and security obligations
Retention periods may vary depending on the data type and legal requirements.
8. Account Deletion and Data Requests
You may request deletion of your account and associated personal data by:
- using any in-app deletion feature we provide, or
- contacting us at support@elfai.dev
Please note:
- some data may need to be retained for legal, accounting, fraud prevention, security, or dispute-resolution purposes
- backups and logs may persist for a limited period before deletion cycles complete
- generated media or shared content may not always be removed instantly from all systems
9. Security
We use reasonable technical and organizational measures to protect information, including measures such as access controls, encryption in transit, service-level permissions, logging, and monitoring.
However, no system can guarantee absolute security, and we cannot promise that information will always remain completely secure.
10. International Transfers
Your information may be processed and stored in countries other than your country of residence, depending on the location of our providers and infrastructure. By using the Service, you understand that such transfers may occur.
Where required, we take reasonable steps to use providers and safeguards appropriate for international transfers.
11. Children
The Service is not directed to children under the minimum age required by applicable law. If you believe a child has provided personal information without appropriate authorization, contact us at support@elfai.dev.
12. Cookies and Similar Technologies
Our website and services may use cookies, local storage, or similar technologies for:
- authentication
- preferences
- security
- performance
- analytics
You can control certain cookie settings through your browser or device settings, but some features may not function properly if these technologies are disabled.
13. Your Rights
Depending on your location, you may have rights regarding your personal information, including rights to:
- access
- correct
- delete
- restrict or object to certain processing
- receive a copy of certain data
- withdraw consent where consent is the legal basis
To exercise a request, contact support@elfai.dev.
14. Third-Party Services and Links
The Service may contain links to third-party websites, platforms, or tools. We are not responsible for the privacy, content, or security practices of third parties.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may update the date above and, where appropriate, provide additional notice.
Your continued use of the Service after an update becomes effective means the updated Privacy Policy applies.
16. Contact
If you have questions or privacy requests, contact: